Information for Charities

Norfolk Charity Vouchers are a new variation of our national service designed to raise money for charities. We work with all recognised UK charities and some overseas and international charities. This page is a guide for Charities, explaining how to use our service and how it can help...

How to collect donations

All charities can redeem any Charity Vouchers paid to them... there is no charge for our service and no need for a charity to sign-up in advance or be a formal member of the scheme.

If you have received a Charity Voucher made out to your charity, we will send you payment for the full face value of the voucher, normally on the same day that you notify us. There is no need to post the voucher back to us... you can, if you prefer, call us on our Freephone number 0800 652 3168 and give us the voucher number, the voucher's value and your charity's name and registration number or, better still, use our charity voucher redemption form to redeem the voucher on-line.

Has your charity been sent a completed voucher?
Click here to collect the donation now!

We're happy to process vouchers as and when they arrive and keep the process as simple as possible so there is no good reason to put off contacting us and no need to batch up the vouchers before redeeming them. Redeeming vouchers quickly also builds the confidence of your donors who may now check when their voucher gets redeemded by using our new voucher checking service.

When your cheque arrives, you can bank it... there is no need to send us a receipt, acknowledgement or any further information; we know we've sent the cheque and we confirm that cheques get cashed by using our bank statements... so you don't need to spend time or money telling us again!

Please note that some customers redeem their vouchers via our FREEPOST address or via the on-line form on our website. In this case, you will receive a cheque directly from us without seeing the voucher itself.

Popular charities

If your charity regularly receives Norfolk Charity Vouchers, it may be more convenient and efficient for you to let us have your bank details and a contact name, number and e-mail. We can then make payments by BACS directly to your bank account. Vouchers redeemed this way will be detailed by including the unique voucher number in each BACS transfer and we'll also e-mail you to let you know whenever you have a donation.

Donors details and mailing lists

We give donors the option of completing their personal details when sending in a voucher or redeeming it on-line. Some people like to give anonymously and won't provide this information... others may want a receipt or acknowledgement for their donation from the charity, and others may want to receive more information about the charity they have donated to. We'll pass on people's details to you where they have been given and indicated that they would like us to do so. Please do not add them to any mailing list or database unless it is clear that the person has requested you to do so.

Encouraging giving

Charity Vouchers are an increasingly popular gift and a new way for people to support their favourite charities. You can encourage the service and help raise more money for your own charity by including a link to www.norfolkcharityvouchers.org.uk on your Charity's website or in your printed literature.

Any questions?

We're here to support charities and to make the Charity Voucher scheme a success. If you've any problems or queries, please don't hesitate to get in touch!