5. What is the policy on refunds?

We'd like you to be very pleased with the Charity Vouchers service. If you have any complaints or queries or problems with your order, please contact us and we'll do our best to resolve them. If you are still unhappy with your order or wish to cancel it for any other reason, you may return the unused vouchers and cards to us within 14 days of receipt for a full refund by posting them to: Charity Vouchers, FREEPOST ANG30362, Burnham Thorpe, King's Lynn, PE31 8BR.